I LOVE LOWE'S

So, as I mentioned in my blog yesterday, we bought a fan for our living room. Yesterday evening Daniel worked on getting it installed. Because this fan has a remote control and therefore there are extra things you have to install to get it to work, the installation was a bit time consuming for Daniel. Once he got it install we turned it on and the fan worked great, BUT. . . the light did not work. We looked up online how to open the light portion of the fan. Try as we might, though, we could not get open the area where the light went. Daniel even went through the trouble of taking the fan back down (AHHHHHHH!) so that we could try to get the light open while it was on the ground. We still could not get it open.

At this point we are very frustrated, so I decide to call Lowe's and ask for help. Vince was the WONDERFUL Lowe's employee who answered my call. I told him the model number and he said he would look it up and call me right back. In less than 10 minutes Vince had called me back and explained how we should open the light. We had been doing it wrong, but when we tried doing what Vince said, we still could not get it open. I told Vince we still could not get it open. He then asked where we lived. Apparently we live in the same subdivision his sister lives in. Vince said that he would drop by today (Sunday) and see if he could open the light.

At this point I am a little bummed. I still really like the fan, but it would have been nice if the light worked. It is not the end of the world though, because we do have a lamp in the living room. Since Daniel and I really did try to open the light, exactly like Vince told us to, I am very doubtful that Vince is going to be able to do it either.

Sunday at lunch Vince shows up at our door. On the first try, he gets the light open. To our surprise, there is not even a bulb in it. He says he as one in his car and he rushes out to get it. He kindly installs the light for us and puts it back together. We thank him and ask how much we owe him. He said nothing. We asked him a few times, was he sure, we didn't mind paying him for the light and his time, but he insisted that we not pay him.















After Vince left Daniel installed the fan again and everything works and it looks great. If I was to buy a fan brand new from Lowe's, this would have been the fan I would have bought, if money had not been an issue. So, we got it for half of what we would have paid for it new and it works great.

It is so rare to find someone who is so willing to go out of their way to help perfect strangers. I hope Lowe's knows what a valuable employee they have.

Thank you God for making everything work out perfectly, when it so easily could have turned out badly.